The X-SERVICE/DROPBIG service is for customers bringing a large, heavy machine to our workshop for fault diagnosis and repair. It applies when the machine requires two or more people to carry or handle it safely. Our technicians will inspect the equipment, identify the problem and perform the required repair where possible. This service fee covers workshop labour and handling only; replacement parts or spares are charged separately. The fee is normally added to the parts invoice before collection. There is no service charge for valid warranty repairs, or when we are unable to assist with the machine.
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